We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us immediatly. Please read on to understand our customer service policies and initiatives....
Delivery Methods and Charges
All orders are dispatched from our head office in Carlisle, Western Australia. Our delivery charges are based on the amount, volume and value of your purchase as well as your delivery destination and preferred delivery method. Regular Australia Post charges apply. For details on pricing please visit http://auspost.com.au/apps/postage-calculator.html or use our "Delivery Calculator" once you have selected your items for purchase.
Delivery Time Frames
Dispatch should take place within 1 - 7 days of reciept of your order. We use Australia Post eParcel for delivery of all orders. All orders are dispatched from our head office in Carlisle, Western Australia. We process orders Monday to Friday. We post Australia wide only - NO internaitional delivery available.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. Due to the nature of the product we supply, we only provide returns where the product is faulty at the time it is delivered to you. Below are our guidelines for our returns policy.
In these instances, please contact us immediately to arrange the return of your purchase.
We will honour the manufacturer’s warranty as stated on the product and assist you in making any warranty claims.
To conatct our sales team please phone (08)9361 4566 Mon - Fri 8am - 3pm OR email email@example.com with your details and we will contact you.
How to order
To place an order on this web site simply browse the products until you find what you are looking for. If a product can be purchased, an "Add to Linen Cupboard" will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on the "Checkout" link to finalise your purchase.
Alternativly you may prefer to place your order by phone. Phone (08)9361 4566 Monday - Friday, 8am - 3pm. (Perth, Western Australia). Our friendly sales team are happy to assist you.
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.