Shipping Information

DELIVERY

Product delivery will generally take between 3 - 10 working days from when the order is placed. This time frame is making allowances for instances where Baines Manchester is awaiting supplier deliveries, or stock is in high demand. However, in most instances orders are shipped within 2-4 working days of receipt.

Please be aware that Baines Manchester delivers strictly within Australia. Your parcel will be delivered by Australia Post's Eparcel service during normal business hours. Upon delivery, the goods must be signed for (unless stated otherwise). If a signature cannot be obtained at the time of delivery, Australia Post will determine a safe place for the parcel to be left on the premises.  If there's no safe place, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by your nearest Australia Post depot until collection is made or the maximum hold time is reached.

Note: Australia Post parcel pick up is on Tuesday and Friday of every week. If you require Express Post your order will be delivered to Australia Post that same day to ensure fast delivery of your goods.

 

DELIVERY FEES

Enjoy $10.95 regular postage on all parcels delivered within the Perth Metro area (15kg and under only).

For the delivery rates for all other areas of Australia and Country WA charges will apply as per the table below.

  • WA COUNTRY - Small to Medium Parcels Under 6kg $14.95 (Incl. GST)
    ACT | NSW | VIC | QLD | SA - Small to Medium Parcels Under 6kg $19.95 (Incl. GST).
    NT | TAS - Small to Medium Parcels Under 6kg $24.95 (Incl. GST).
  • WA COUNTRY - Large Parcels 6.1-10kg $29.95 (incl. GST).
    ACT | NSW | VIC | QLD | SA - Large Parcels 6.1-10kg $49.95 (incl. GST).
    NT | TAS - Large Parcels 6.1-10kg $89.95 (incl. GST).
  • WA COUNTRY - Bulky Parcels 10.1-15kg $49.95 (incl. GST).
    ACT | NSW | VIC | QLD | SA -Bulky Parcels 10-15kg $89.95 (incl. GST).
    NT | TAS - Bulky Parcels 10.1-15kg $149.95 (incl. GST).
  • Over sized Parcels - Please contact sales@baineswa.com for an exact shipping quote.

If you require express post please contact us via email at sales@baineswa.com 

 

RETURNS & EXCHANGES

If you are unhappy with your purchase please contact our Online Team IMMEDIATLY by phone 08 93614566, or send us an email sales@baineswa.com.  Once we have received your return request we will contact you to arrange the easiest option for processing your return.

When returning via Australia Post the processing time can, on occasion take up to 2 weeks to process, depending on Australia Post's delivery schedule. Notification will be made by either email or phone once the process has been confirmed.

Choose carefully when selecting Quilts, Underlays, Toppers and Pillows, as there is no exchange on these items due to health reasons, unless the product is faulty.

Please note that we cannot make changes to an order or transaction once payment has been processed and the order has been closed.

Items ordered via our "Pre-Order" service are non returnable, if you are unsure of this selection, please visit one of our 5 stores to view a sample before placing your order.

The above policy is not intended to override or limit your statutory rights in any way.

 

PICK UP

Pick-up from one of our 5 convenient store locations or distribution center is FREE. During the checkout process you will be able to select one of these locations. This service does not guarantee instant collection, your order will be dispatched from our main warehouse to your nominated store. You will be notified via email when your order is ready for collection. This method can take up to 10 working days due to the delivery process.

Online orders placed on Saturday/Sunday will not be processed by our online sector until the Monday following that weekend.

If possible please bring a copy of your online transaction with you and a customer service representative will be able to assist with the collection of your items in-store.


TRACKING YOUR ORDER

When your order has been dispatched from our warehouse you will be sent an email from Australia Post giving you the option to opt in to receive ongoing tracking advice. If you would like to track your parcel you need to click on the subscribe link in the email after which Australia Post will provide you with track event updates as your order proceeds through their system and gets delivered to your address. If you choose not to opt in by not clicking on the subscribe link then Australia Post will respect your decision and not send any more updates to you. If you did not receive this please check your junk and spam mail boxes.

Alternatively call us on (08) 9361 4566 or email sales@baineswa.com

 

PAYMENT

Shop in confidence with Baines Manchester online.  All payments are processed securely via a Geotrust 128bit SSL connection to Shopify Payments.  We do not store any customer credit card information.

We happily accept the following forms of payment:

  • Credit Card:

We accept either Master Card or Visa.

  • Paypal:

Through the online payment process.

  • Afterpay: Minimum Spend of $100 applies
  • Zip Pay: Minimum Spend of $100 applies

Through the online payment process.

 

COMMERCIAL ORDERS

Inquiries regarding commercial sales should be directed to our Commercial Team by phone (08) 9361 4566 or email sales@baineswa.com